Cancellation and Refunds

Effective 3 September 2026

1. Cancelling

Cancel from your account. That stops the next charge. You keep the paid features to the end of the period you have paid for, then move to the free plan.

Your licence stays active. Your recordings, scripts and exported programs are unaffected.

2. Credits you buy separately

• A credit pack is a one-off purchase, spent after your monthly allowance runs out. It never expires.
• Pack credits can be spent only on a plan that includes AI.
• They survive cancellation of your subscription and wait until you subscribe again.

3. Refunds

If Myna Recorder does not work as described, we fix it or refund it. Tell us what went wrong; see section 5.

A period already under way is not refunded pro rata. Cancel any time and it will not renew. Not refundable:

• Credits already spent.
• The unused part of a period.
• Consequences at a third-party service, such as that service restricting or closing your account. See section 4 of the terms.
• An account terminated for breach of the acceptable use rules.

4. Who sells to you

Paddle is the seller of record. Your statutory rights sit in Paddle's terms, are shown at checkout, and are not reduced by this page. They include any right to change your mind on a distance purchase, and your rights for faulty or misdescribed goods.

5. How to ask

Email support@mynarecorder.com from the address on your account, saying what you bought and when. No reason is required.

Refunds go to the original payment method, normally within 14 days, and may appear under Paddle's name on your statement.